1. Introduction
OXM Engine, operated by Oxm Engineering Corp., respects the privacy of all visitors to our website and users of our engineering consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.oxmengine.buzz or engage our services. This website and the underlying engineering services platform were developed and are maintained by OXM Engine, which is the developer and data controller responsible for personal information collected through this site. Please read this policy carefully to understand our practices regarding your personal data and how we protect it.
2. Information We Collect
We collect several categories of information when you interact with our website or engage our engineering services. This information may include personal identifiers, contact details, project-related data, and technical browsing information automatically collected through our systems.
Contact Information. When you submit a contact form, request a consultation, or correspond with us via email, we collect your full name, email address, phone number, company name, and any details you provide about your project requirements. This information is necessary for us to respond to your inquiry and evaluate your engineering service needs.
Address Information. If you engage our services for a specific project location, we may collect the physical address of your project site, your billing address, and your corporate mailing address. This information is required for site assessments, permit applications, contractual documentation, and municipal submissions.
Shipment and Delivery Information. For projects involving physical deliverables such as construction drawings, sealed documents, or material samples shipped to your office or project site, we collect shipping addresses, recipient names, and delivery contact information required for courier services and logistical coordination.
Billing Information. We collect billing details including company name, tax identification numbers, purchase order numbers, and invoicing addresses. Payment transactions are processed through secure third-party payment processors, and we do not store full credit card numbers or banking account details on our systems.
Technical Information. When you browse our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, referring URLs, page access times, and browsing behavior patterns. This information is collected through cookies and similar tracking technologies as described in Section 5 of this policy.
3. How We Use Your Information
We use the information we collect for the following purposes. Each purpose is directly related to our provision of engineering consulting services or the operation of our website and business.
- To respond to inquiries submitted through our contact form and provide initial consultation regarding your engineering project requirements.
- To prepare proposals, fee estimates, and engineering service agreements for prospective clients.
- To perform engineering design work, including site assessments, structural calculations, system modeling, and drawing production for contracted projects.
- To communicate with you regarding project progress, milestone deliverables, design revisions, and construction administration matters.
- To process payments, issue invoices, and manage accounts receivable for completed engineering services.
- To comply with regulatory reporting obligations, professional engineering licensing requirements, and municipal permit application procedures.
- To improve our website functionality, user experience, and content relevance based on aggregated browsing behavior analytics.
- To detect, prevent, and address technical security issues, fraudulent activity, or unauthorized access to our systems.
- To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- To maintain records of professional liability insurance coverage, continuing education documentation, and quality assurance audit trails.
- To send service-related announcements, project status updates, and administrative communications necessary for the performance of our contractual obligations.
- To develop new service offerings, conduct market research, and analyze industry trends using anonymized aggregate data that does not identify individual persons.
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We share your information only in the specific circumstances described below, each governed by appropriate data protection agreements and safeguards.
Subcontractors and Consultants. We may share project-related information with specialized engineering subcontractors, geotechnical consultants, testing laboratories, and surveyors who assist us in delivering comprehensive engineering services for your project. These parties are bound by confidentiality obligations and may only use the information for the specified project purposes.
Payment Processors. Billing information is shared with our payment processing service providers solely for the purpose of processing payments for engineering services rendered. These processors are PCI DSS compliant and maintain industry-standard security controls.
Technology Service Providers. We engage third-party cloud hosting providers, email service platforms, customer relationship management systems, and project management software tools that may process your information on our behalf. All such providers are contractually required to implement appropriate technical and organizational security measures.
Regulatory and Government Authorities. We may disclose information to municipal building departments, provincial regulatory bodies, professional engineering licensing authorities, and government agencies as required for permit applications, zoning compliance reviews, environmental assessments, and statutory reporting obligations.
Legal Compliance. We may disclose information if required to do so by law, court order, or governmental regulation, or if such disclosure is necessary to establish, exercise, or defend our legal rights, protect our property, or ensure the safety of our personnel and clients.
Business Transfers. In the event of a merger, acquisition, reorganization, or sale of substantially all of our assets, personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information via email or a prominent notice on our website.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users, enhance your browsing experience, and analyze website traffic patterns. Cookies are small text files stored on your device by your web browser. We use the following categories of cookies on our website.
Essential Cookies. These cookies are necessary for the basic functioning of our website, enabling core features such as page navigation, form submission, and secure access to protected areas. The website cannot function properly without these cookies, and they do not store any personally identifiable information.
Analytics Cookies. These cookies collect information about how visitors use our website, including which pages are visited most frequently, how users navigate between pages, and whether users encounter error messages. This information is aggregated and anonymized, helping us improve website performance and content relevance. We use Google Analytics, which sets its own cookies for this purpose.
Functional Cookies. These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings for future visits. They may be set by us or by third-party service providers whose functionality we have integrated into our pages. Functional cookies do not track your activity on other websites.
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may affect the functionality and usability of our website. For detailed instructions on managing cookies, consult your browser help documentation.
6. Data Security
We implement and maintain appropriate technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security practices include the following measures.
- Secure Sockets Layer encryption for all data transmitted between your browser and our web servers, protecting information during transmission.
- Firewall protection and intrusion detection systems monitoring network traffic to prevent unauthorized access to our systems and databases.
- Role-based access controls limiting employee and contractor access to personal information on a need-to-know basis for legitimate business purposes.
- Regular security assessments, vulnerability scanning, and penetration testing of our web applications and network infrastructure.
- Secure data storage on encrypted servers hosted in Canadian data centers with physical access controls, surveillance systems, and environmental protection measures.
- Employee training programs on data protection, privacy obligations, and information security best practices, with annual refresher courses.
- Incident response procedures for promptly addressing and reporting any suspected data security breaches to affected individuals and relevant authorities as required by applicable law.
- Data backup and disaster recovery protocols ensuring business continuity and data restoration capabilities in the event of system failure or security incident.
While we strive to protect your personal information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we are committed to promptly notifying you of any data breach that may compromise your personal information in accordance with applicable legal requirements.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form inquiries and pre-engagement correspondence are retained for a period of two years from the date of last communication. Client project records, including engineering drawings, calculations, specifications, and correspondence, are retained for a minimum of ten years following project completion in accordance with professional engineering record retention guidelines and professional liability insurance requirements. Billing and financial records are retained for seven years to comply with tax and accounting regulations. When information is no longer required for business or legal purposes, it is securely deleted or anonymized through irreversible data destruction processes.
8. Your Rights and Choices
Depending on your jurisdiction of residence, you may have the following rights regarding your personal information. We will respond to all legitimate requests within the timeframes required by applicable data protection laws.
- Right to Access. You have the right to request confirmation of whether we process your personal information and, if so, to access that information and receive a copy of the data we hold about you.
- Right to Rectification. You have the right to request correction of any inaccurate or incomplete personal information we hold about you. We will make the necessary corrections promptly upon verification.
- Right to Erasure. You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to certain exceptions such as legal obligations or ongoing contractual requirements.
- Right to Restriction. You have the right to request restriction of processing of your personal information in certain circumstances, including where you contest the accuracy of the data or object to its processing.
- Right to Data Portability. You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.
- Right to Object. You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests. We will cease processing upon receiving a valid objection unless we demonstrate compelling legitimate grounds for continued processing.
To exercise any of these rights, please contact us using the information provided in Section 13 of this policy. We may need to verify your identity before processing your request, which may require you to provide additional information to confirm your identity. We will not discriminate against you for exercising any of your privacy rights.
9. Childrens Privacy
Our website and engineering services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children or minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a minor without verification of parental consent, we will take steps to delete that information from our systems as soon as reasonably practicable. We encourage parents and guardians to monitor their childrens internet usage and to instruct them never to provide personal information on any website without parental supervision.
10. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications that are not owned or controlled by OXM Engine. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices, content, or data collection policies. When you leave our website, we encourage you to read the privacy policy and terms of service of every website you visit. This Privacy Policy applies solely to information collected through our website and in connection with our engineering services. Inclusion of a link on our website does not imply endorsement of the linked site or its operators by OXM Engine.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will update the last updated date at the top of this policy and notify you by email if you have provided us with your email address in connection with our services. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of our website and contact us regarding any concerns about previously provided information.
12. Governing Law
This Privacy Policy and any disputes arising from the collection, use, or disclosure of personal information under this policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for resolution of any disputes arising under or related to this Privacy Policy. This policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Where any provision of this policy conflicts with applicable privacy legislation, the legislative requirements shall prevail.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, the handling of your personal information, or to exercise any of your data protection rights, please contact us using the details below.
Oxm Engineering Corp.
2 Cypress Point Crt
Thornhill, ON L3T 1V7
Canada
Email: yanpin@oxmengine.buzz
Phone: +1 (573) 573-7620
This website and the engineering services platform it represents were developed and are operated by OXM Engine. For privacy-related inquiries specifically concerning this website, you may direct your correspondence to the contact details above. Our team will acknowledge receipt of your inquiry within five business days and work to resolve your concern within 30 days, or as otherwise required by applicable privacy legislation. If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy oversight body.